Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering & Payment
- Pricing & Promotions
- Viewing Orders & Updating Account Information
- Shipping & Delivery
- Shipping costs are determined using standard UPS rates and guidelines, typically by weight. You can use the free automatic shipping quote calculator in the shopping cart, or you can contact us here for any other shipping related requests.
- Privacy & Security
- We are committed to protecting your privacy.You can review our privacy policy here.
- Returns & Replacements
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Your satisfaction is very important to us. If within 15 days of your shipping date you wish to return an item, we will gladly exchange the item or provide you with an on-line store credit for products returned undamaged.
- If you are dissatisfied with your order for any reason, please contact our Customer Service Department by E-mail at here to let us know that you will be returning an item.
- Let us know how you wish to proceed.
- Original labeling must be on the product returned.
- Insure your package.
Special order items are not returnable.
- Ordering & Payment
- Use our eCommerce shopping cart to place your order. Pay for your merchandise with a credit card through our shopping cart checkout system. All prices are in U.S. American dollars ($). You can checkout as a guest or register for a user account. Registering provides you with access to order tracking functionality. Your name, postal address, email, phone number and credit card will be required to checkout. Secure Credit Card Transactions are processed via First Data Global Gateway.
- Pricing & Promotions
- We guarantee 100% satisfaction to our customers with our products, prices and service. We are confident that we can provide you with the highest quality products, best prices, and best customer service in the industry. If for some reason you are not satisfied with our products, prices and customer service, we encourage your feedback to help us address the problem the best way possible. If you see room for improvement in any way we appreciate your input.
- Viewing Orders, Updating Account Information
- To view orders and update account information, you must create a user account prior to checkout by registering with TalaveraPotteryStore.com . To register, click the 'Login' link at the upper right of the website, then click "Create an Account" under "New Customers". A valid email address is required to register. All account correspondence will be sent to the email used during registration.
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